Shipping policy

Processing Time

All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information as soon as your order ships.

 

Shipping Time

Standard shipping within the United States typically takes 7-10 business days from the date your order ships. During high-volume periods, delivery may take slightly longer. Shipping costs are calculated and shown at checkout before you pay.

 

Tracking

Every order includes tracking. If your tracking has not updated in more than 5 business days, contact us at frenchie@jcruzexpress.com and we will investigate right away.

 

Lost or Delayed Packages

If your order has not arrived within 15 business days of shipment, reach out to us and we will make it right with a replacement or a full refund.

 

Questions

For any shipping questions, contact us anytime at frenchie@jcruzexpress.com.